Română
EnglishFrequently Asked Questions
- The taxi does not have the tariff and/or the company details posted in a visible place. What should I do?
- When is the night tariff for the taxi services in effect?
- Is there a charge for waiting time?
- Can I receive a receipt? With the official stamp of the firm? From all the cars?
- What is the fee for exiting the city limits and how many km can a taxi go outside the city?
- Can I pay with a credit card?
- I forgot a personal item in the taxi I used. What can I do?
- I ordered a taxi by telephone but the car did not arrive in the estimated time. What should I do?
- Can a group of 5 people ride in a single taxi?
- I entered a taxi without knowing the tariff.I discovered that the actual tariff exceeded the total I estimated.What should I do?
- I am a tourist and I don't know the city but I want to use a taxi. How can I avoid scams or dangerous situations?
- Can I order taxis for special events (wedding, baptism etc). What is the procedure?
All authorized taxis have the legal obligation to post in a visible place on the car the tariff and individual identification details:
- the number and the city of authorization and the expiration date of the taxi license - back doors;
- a badge with the name and a photograph of the taxi driver – inside the car.
Before entering a taxi cab, look for the identification information posted on the outside of the car. If you find an unmarked taxi car do not use its services.
The day tariff is in effect between the hours of 6,00AM and 10,00PM and the night tariff between the hours of 10,00PM and 6,00AM. The tariff has to meet the terms established by law.
Residence time / parking charge – is expressed in lei/hour and is automatically applicable for the period the taxi is parked at the disposal of the client, at his request and, also for the period the taxi is moving under the commuting speed limit. The commuting speed limit is set legally at 10km/h.
The taxi driver is obliged to give you a receipt at the end of the trip. The official stamp is not mandatory and will vary by car.
It depends on the taxi company policy.
Both independent taxis and taxi companies receive working authorization for the cities in which they operate.
Still, you can use taxi services for going outside cities, but this has to be done by mutual agreement between you and the taxi driver.
If you do not use the same taxi cab to return in the city, the taxi driver is allowed to charge you up to 80% more that the official tariff.
It depends on the equipment of each taxi. A taxi may have optional equipment like a credit card reader, air conditioner, dividing wall between taxi driver and the back part of the taxi or a recording device for the clients requests.
Call the taxi company from which you ordered the car and ask for help. It`s recomended to know the identification number of the taxi.
Ask for help at the taxi company from which you ordered the taxi.
The maximum number of passengers in a taxi is limited by law to the number of seats available in vehicle (4 persons for typical cars). Breaking this rule is considered a infringement and is sanctioned by the law.
Calmly explain your situation to the taxi driver. If you need, ask for help from the taxi company that owns the taxi. In order to avoid unpleasant situations ask the police for help.
- Try to find as much detail as possible about the taxi company or the taxi that you are about to use.
- Try to retain the identification number for the taxi and as much details about the driver and the car as possible.
- It is useful to ask from the begining about the estimated time of the trip you are going to make with that taxi.
- It may be useful to have a map with you and try to follow the way as much as possible.
- If you are not satisfied with the services offered, ask the taxi company for help.
It depends on the company`s policy. When preorder is available, it typically must be placed at least 24 hours in advance of the event.
